Working Papers
- Commission Staff Working Document SEC (2009) 1195 of 09.09.2009: Challenges for EU support to innovation in services – fostering new markets and jobs through innovation
- The Staff Working Document presents available statistical information on the drivers, barriers and potential impact of services innovation and identifies a number of policy challenges.
CRIC (Centre for Research on Innovation and Competition)- CRIC Briefing No. 2, Innovation in Services. 2006.
Much has been written about how the innovation process works in manufacturing, but services have received much less attention. Services cannot be regarded as mere passive consumers of technology - in fact their methods of innovation are becoming increasingly relevant. - CRIC Discussion Paper No. 66, Bruce Tether: Do Services Innovate (Differently)? November 2004
Services do not generally produce technologically advanced artefacts, they are often considered to be non-innovative, or ‘supplier dominated’ recipients of technologies rather than ‘true innovators’. It can also be stated that services tend to innovate differently from manufacturers, or at least that innovation in services brings to the fore ‘softer’ aspects of innovation based in skills and inter-organisational co-operation practices which are pervasive across the economy, but which do not tend to be prominent amongst manufacturers, and are therefore neglected.
- CRIC Briefing No. 2, Innovation in Services. 2006.
- Department of Trade and Industry (2007). DTI Occasional Paper No. 9. Innovation in Services.
- This series of papers brings together emerging evidence and thinking on services innovation in the UK. Innovation is one of the five drivers of productivity growth alongside skills, investment, enterprise and competition. The findings of these studies will contribute to help ensure the DTI and the Government has a robust evidence base to inform innovation policy, in line with the DTI’s remit to ‘create the conditions for business success and help the UK respond to the challenge of globalisation’.
- Gillebaard, H., Bos, J., Te Velde, R. (2010). Policy schemes on Open Innovation in service sectors: a comparative analysis of policies in 6 metropolitan regions, Dialogic Innovation & Interaction, Utrecht. Paper presented at the Frontiers in Service Conference 2010 in Karlstad, Sweden.
- The policy scan and case studies support the strategic options for policy makers by studying policy experience with open service innovation in metropolitan regions comparable with the North Wing of the Randstad. Six metropolitan areas have been selected and analyzed via desk research in which services are an important part of the regional economy, namely Dublin, Amsterdam, Munich, Stockholm, London and Helsinki. All six regions recognize the need for (O)SI stimulation, but currently most of these „adjusted‟ schemes are still in the beginning of the Policy Life Cycle.
- Kuusisto A. & Kuusisto J. (2007): Use of knowledge intensive business services by SMEs – some policy implications. RESER (European Network for Research on Services) conference, Tampere, Finland, 13.-15.9.2007.
- The study examines the use of knowledge intensive business services by SMEs in a regional context in Finland. The results show that for the SMEs, “learning by doing” is a primary way of learning how to make effective use of knowledge intensive services.
- Science Progress (12.1.2009): Benchmarking Foreign Innovation, The United States Needs to Learn from Other Industrialized Democracies.
- While many nations have taken the innovation challenge to heart and put in place a host of policies to spur innovation, the United States has done little, consequently falling behind in innovation policies and risking falling behind in innovation performance as well.
- Valminen, K. & Toivonen, M. (2009) Productisation of services: What, why and how? XVIXth International RESER Conference, September 2009, Budapest, Hungary.
- The paper discusses the productisation of services in knowledge-intensive business service companies (KIBS) and in manufacturing companies. Through productisation, both KIBS and manufacturers aim at providing services more effectively, standing out from competitors, and ensuring that their offerings answer rapidly changing customer needs. The achievement of efficiency is particularly challenging in KIBS, where each service process often starts from scratch due to the central role of customisation and the co-production relationship. In the industrial context, service production is typically more standardised, but here a big challenge is finding and keeping the customer perspective. In the paper, productisation is examined in more detail on the basis of literature and two empirical cases.
- Vuori E.K. (2005) "Knowledge-intensive service organizations as agents in a business ecosystem," icsssm, pp. 908-912 Vol. 2, Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005. Vol. 2, 2005
- The paper discusses a new approach to modeling organization populations containing knowledge-intensive service organizations. The paper presents the concept of business ecosystem, and the agent-based modeling of it, as a possibility to understand the complex environment where knowledge-intensive service (KIS) organizations operate.
Wölfl, A. (2005) ‘The Service Economy in OECD Countries’, OECD Science, Technology and Industry Working Papers 2005/3, OECD.
Improving the performance of the services sector is important to enhance aggregate economic growth. This is primarily since the service sector has become the quantitatively most important sector in all OECD economies. The growing role of services is not only the result of a resource re-allocation towards services, as the sector with low productivity growth. It is also related to demand side factors, such as a high income elasticity of demand for some services, demographic developments, the provision of certain services as public goods, and the growing role of services as providers of intermediate inputs. The empirical evidence points to several areas where employment and productivity growth in services is held back. For example, labour-intensive production in many services industries may reduce the potential for productivity growth. Innovation is held back by obstacles that are particularly relevant for services industries.
