Skip to page content, site navigation or site search.

Reports
Print this article Print this article
  1. Bos J., Gillebaard H. & te Velde R. (2010). United We Stand: Open service innovation policy schemes; An international policy scan and two case studies – London and Helsinki metropolitan areas.
    The policy scan and case studies support the strategic options for policy makers by studying policy experience with open service innovation in metropolitan regions comparable with the North Wing of the Randstad. The two case studies describe the situation with respect to open service innovation in the metropolitan areas of London and Helsinki. Not only are the instruments described in these cities, but also the evaluation of the activities are investigated, together with their strengths and weaknesses, the rationale behind schemes and what can be learned from them.
  2.  
  3.  Bruno, N., Miedzinsky, M., Reid, A. and Ruiz-Yaniz, M. (2008) Socio-cultural determinants of innovation in the sector of information and communication technologies (ICT), Europe INNOVA, Sectoral Innovation Watch, WP10, February.
  1. The report identifies socio-cultural barriers and driving forces to innovation across ten sectors: food/drink, automotive, energy production, biotechnologies, textiles and clothing, chemicals, information and communication technologies, aerospace, machinery and equipment, and eco-innovation. The analysis is twofold; firstly similarities and differences across national socio-cultural profiles have been analysed and secondly socio-cultural factors relevant for each of the specific sectors have been explored.
  2.  

    Chapain, C. Cooke, P., De Propris, L., MacNeill, S., Mateos-Garcia, L., (2010:) Creative clusters and innovation - Putting creativity on the map

    This report adopts the concept of creative clusters as a starting point to examine the role that creative industries play in local and regional innovation systems. Its publication accompanies an online platform that has been developed for users to examine creative industry concentrations at a fine level of detail in their localities.

  3. Cruysen, A. van and Hollanders, H. (2008) Are specific policies needed to stimulate innovation in services? INNO Metrics 2007 report, Brussels: European Commission, Directorate-General Enterprise and industry.
  4. It is well known that the services sector has gained relevance in terms of its share of in GDP, and employment, increasingly contributing to employment, productivity, innovation and economic growth. The services sector also holds important differences with the manufacturing sector. Policy in services innovation is considerer underdeveloped when compared to policy in manufacturing innovation. This dilemma and the need of specific policies to stimulate innovation in services are tackled in the report.

    Cunningham, P. (2007) Innovation in Services, INNO Policy Trendchart Thematic Report, 2007, PRO INNO Europe ®
  5. In the light of recent developments, this report, the third Thematic Report of 2007 under the INNO-Policy Trend Chart initiative of DG Enterprise and Industry, seeks to update the evidence obtained in the 2006 survey. The questions examined by this report are also aimed at capturing additional information beyond that addressed in the previous questionnaire. In particular, it sought information on measures in support of service clusters and additional evidence on measures in favour of organisational innovation.
  6.  
  7. Danish Agency for Science, Technology and Innovation (2008). Inside Service Innovation – Challenging Policy.
  8. Following issues are tackled in the report: the role of the service economy and service innovation, public research and international cooperation, innovation through public-private cooperation, competences for service innovation and finally policy conclusions and recommendations within the Danish context.
  9.  
  10. The Danish Centre for Studies in Research and Research Policy (2008). Mapping Service Innovation Policy in the Nordic Countries. ServINNo project – contribution to the project: Service Innovation in the Nordic Countries: Key Factors for Policy Design.
  11. The objective of the ServINNo project is to examine service innovation policy in the Nordic countries and key factors that influence effective policy design. In order to build a solid foundation for the policy analysis, the project has drawn on innovation data and case studies of Nordic service companies. This includes detailed analyses of innovation activities of Nordic service firms using data from the Fourth Community Innovation Survey (CIS4) and other innovation data. Services are highly diverse, making it very difficult to make broad generalizations on the entire sector. To make sense of this diversity, a typology of service activities was developed based on the literature and Nordic case studies. The innovation analyses and service typology are used as tools in this final report to analyse service innovation policies.
  12.  
  13. Drda-Kühn K. : Mini-study in the field of services innovation in tourism niche markets
  14. The aim of this study is to identify the future potential for service innovation in tourism in rural and mountain areas, in particular in fields enhanced by mobile technologies. Special consideration is given to culture tourism as one of the growing tourism markets. The study includes e.g. an overview on the state of the art in tourism and the creative industries in rural areas, success factors and barriers for culture tourism as well as ten recommendations for fostering sustainable culture tourism in rural areas.
     
  15. European Union Scientific and Technical Research Committee (2008) CREST Conclusions of 18 April 2008: R&D in Services – review and case studies: Promoting the Role of Systematic R&D in Services. CREST 1205/08
  16. Policy makers have increasingly recognised the socio-economic importance of services and there is a growing interest to develop measures that address services within the EU but also in most other developed countries such as the USA, Japan and Taiwan. The following policy implications will address the issues that appear to be most relevant from the R&D in services perspective.
     
  17. Federal Ministry of Education and Research (2006b) Innovation with Services. BMBF-Funding Programme, Bonn, Berlin.
  18. The services sector today is Germany’s largest value-added sector and generates the most jobs. The sector rose to this position virtually unnoticed by the public. Service research that aims to help increase Germany’s innovation capabilities and boost its competitive strengths has yet to be established in many areas. The Innovation With Services programme targets this goal.

  19. Federal Ministry of Education and Research/Tekes (2007). Mapping Innovation Policy in Services. Country Report Germany. Fraunhofer Institute for Industrial Engineering.
  20. There are several political actors within the German innovation system who support service innovations by concrete measures. Different initiatives were started in the resent past to strengthen the German innovation system as a whole and to improve integration among the political levels. The report focuses on the Federal level.

    Forfás (2006) ‘Services Innovation in Ireland – Options for Innovation Policy
    The services sector in Ireland, in common with other OECD economies, constitutes an increasing proportion of value-added reaching almost 60% in 2004. Innovation is a key driver in developing the services economy. This report presents a set of options which serve to stimulate debate on how best to support innovation in services.

    Hollanders, H. and Kanerva, M. (2009) Service sector innovation: Measuring innovation performance for 2004 and 2006 using sector specific innovation indexes, INNO Metrics 2009 report, Brussels: European Commission, DG Enterprise.
  21. This statistical paper provides an update of the Service Sector Innovation Index using more recent 2006 data from the Community Innovation Survey (CIS) using a selection of the indicators from the revised methodology of the European Innovation Scorecard (EIS) introduced in 2008.
  22.  
  23. Jensen, Søren H. and Rasmussen Jakob H. : Mini-study on Better Services supporting Mobility in Rural Regions and mountain areas
  24. With the emergence of new tourism destinations around the world and the rise of a new and strong middleclass in developing countries, the European tourism industry is facing changing market conditions. As a tourism destination, Europe is loosing relative market share to existing as well as emerging tourism destinations. In order to strengthen the role of Europe, it is necessary that the industry is innovative and adopts new technologies in the production and delivery of tourism services. On this background, the report investigates the question of how can rural and mountain areas become more accessible to tourism by use of service innovations. The report touches upon several aspects of improving rural and mountain tourism through service innovation. 
  25.  
  26. Kaasinen E., Ainasoja M., Vulli E., Paavola H., Hautala R, Lehtonen P. & Reunanen E. (2010). User involvement in service innovations. Espoo 2010. VTT Tiedotteita – Research Notes 2552.
  27. The traditional division to product-oriented and service-oriented business is blurring as traditional products are equipped with service elements that bring additional value to customers. Service orientation in business changes the connection to the customers: it is not enough to be able to sell the product to the customer once but the service customer has to be kept satisfied every day. Service providers need to know their customers better and to offer them better possibilities to be involved in service development. In the report a review of the current state of the art in user involvement in service innovations is presented. The review is based on three different research viewpoints: marketing and business research, human-centred design and media research. In each of these research fields a similar trend of changing the attitude towards users can be seen; from passive research object to an active design partner, potential resource and co-producer.

    Kox, H. & Rubalcaba L. (2007). Business services and the changing structure of European economic growth. CPB Netherlands Bureau for Economic Policy Analysis.
  28. In recent decades business services contributed heavily to European economic growth, in terms of employment, productivity and innovation. The paper argues that there is no reason to expect a “Baumol disease” effect as long as the productivity and growth spill-overs from KIBS to other economic sectors are large enough. The paper also pinpoints some policy “handles” that could be instrumental in boosting the future contribution of business services to overall European economic growth.
  29.  
  30. Leo, H. : Trends in Service Innovation enhanced by mobile services in the field of tourism in rural and mountain areas
  31. The crossroad between developments in tourism innovation, ICT, telecommunication and sustainability issues is an interesting space. ICT is already deeply interwoven with the value chain of tourism and is relevant both for mass tourism or sustainability oriented tourism approaches. Tourism is a big user of ICT developed elsewhere but at the same time develop service innovations based on these technologies. The study presents the development of mobile services in the tourism sector over the past 15 year. In addition, unexpected and widely unexplored opportunities for the tourism industry are identified. Also some fundamental governance and regulatory issues which should be tackled, have included in the study.
      
  32. Mini-study on a European initiative on BISS in the creative industries
  33. The study provides background information and strategic advice regarding the potential establishment of a European initiative to promote innovative creative industries throughout Europe. A specific focus rests on the provision of “Business Innovation Services” and how policy intervention at EU level could optimise such services provided to creative companies and thereby promote the societal and economic impacts of the creative industries
  34.  
  35. Mini-study on the Access to Finance activities of the European Creative Industry Alliance
  36.  The study provides an initial impact assessment of the potential activities at the operational level related to access to finance to support the development of the new European Creative Industries Alliance. Notably the study seeks to identify:
  37. 1. The potential role to be played by this platform to foster European cooperation and value added in relation to Access to Finance for Creative Industries
  38. 2. Relevant performance and impact indicators which could be attributed to the individual activities as set out in the activities at Annex of the European Creative Industries Alliance document
  39.  
  40. Mini-study on New Cluster Concepts Activities in Creative Industries
  41.  The study examines the perception and definitions of the creative industries. It compares different methods and different data using industrial and occupational statistics, and it illustrates the differences with employment data for the area of Greater Copenhagen as well as international clusters. The international data used is from Monitor Group. Based on the comparison, recommendations are made on how to go forward with mapping creative clusters.  The study also discusses international benchmarking of creative industries along with cluster initiative for creative industries. Finally, it discusses cross boarder collaboration between creative industries and the importance of user-driven innovation in the creative industries.
  42.  
  43. OECD(2006) : Innovation and Knowledge-Intensive Service Activities. ISBN Number: 92-64-02273-2
    A wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.
  44.   

    RENESER (2006) Research and Development Needs of Business Related Service Firms, Final report to DG Internal market and services, Report commissioned by DG Internal Market and Services of the European Commission, Dialogic / Fraunhofer / PREST / Servilab, Utrecht / Stuttgart / Manchester / Madrid.
    With a sharpening focus on innovation and R&D as key components in competitiveness, and a growing acknowledgement that a dynamic services sector will be at the heart of Europe’s future growth, it is clear that an enhanced comprehension of the nature of innovation is needed. 

    The Service Innovation Yearbook 2009-2010
    The Service Innovation Yearbook focuses on new ICT enabled innovation paradigms for service, notably on knowledge intensive services in various fieds. User-centricity in service innovation means new type of playing field in the services landscape. Innovation is faster and more multidisciplinary than ever before. How do we capture the potential of all stakeholders to contribute? How do we ensure that the services developed are fast taken up, and scalable into different contexts, be it on individual, cultural or geographical level?

    VINNOVA (2009). The Innovation Platform. Enabling Balance between Growth and Renewal.
    Why do not R&D efforts investments in innovation systems generate more radical innovation, new growth platforms and renewal of industrial systems? This is a question of profound importance, in particular given the socio-technological and ecological system failures we are facing in years to come. How can we meet such storms well, and proactively turn threats of system failures into opportunities for sustainable growth? This book shows why radical innovation and renewal meet resistance, and describes the tension and competition between continuous improvement and radical innovation.

           

  45.  

  46.  

  47.  

  48.  



  49.  

 

Link to this article